FAQs

Urbany Hostels

Before you get in touch with us please read our most asked questions listed below.
We are sure they will solve some of your doubts.

Yes, all rooms are en-suite private bathrooms (except Urbany Hostel London).

Yes, but they are Twin beds (2 beds) except the double bedrooms in Urbany Hostel BCN GO! and Urbany Hostel London.

Yes, all reservations include bed linen.

Towels are only included in the private bedroom reservations. We have towels available for rent (3€).

Yes, all the dorms include a private locker per guest. The locker work with a personal keycard (no need to bring your old padlock).

Yes we have a luggage room with lockers and video-surveillance 24h.

It’s not included in the reservation but we serve daily breakfast buffet (7€).

We only accept online reservation. Find the best rates in our official website!

No need to pay a deposit.

Book with our flexible rate and you do not need to pay in advance. Nevertheless, we still require a credit card as a guarantee.

If you need to modify or cancel a reservation, please send an email to our bookings department.

We do not accept cancelations by phone/whatsapp. If you need to cancel you reservation, please send an email to our reservations department.

Yes, to check in it is necessary to show an ID (only European citizens) or Passport.

We accept people from all ages (Except UH London, where only guests from 18 to 40 are allowed). Nevertheless, guests under 18 have to book a private room. If the person under 18 travels without his legal tutors, we’ll ask for an Authorization document signed by them.

We have an age restriction in UH London where only guests from 18 to 40 years old are allowed (if you are outside these ages please contact the hostel directly). No restrictions in Barcelona hostels.

Yes, we have laundry service. Wash: 4€. Dry: 3€.

Unfortunately, not. But there are several public parkings in the area.

No, our front desk is open 24/7. Check in starts at 3pm.

We have a 7 day maximum stay per every 30 days at our hostel.

Unfortunately we cannot store bikes or scooters in the hostel. If you have booked a private room, you will be able to store it in your room. Nevertheless, keep in mind that the size of the room is not prepared to store this type of object.

The windows remain closed as part of our commitment to the environment. If you wish to open a window, we will need to turn off the air conditioning/heating in the room. Additionally, you will be required to sign a liability waiver with a penalty for misconduct while the window is open (smoking in the room, throwing items out of the window, etc). In shared dorms, windows are only opened in the morning by the cleaning staff for ventilation.