Before you get in touch with us please read our most asked questions listed below. We are sure they will solve some of your doubts.
Yes, all rooms are en-suite private bathrooms (except Urbany Hostel London).
Yes, but they are Twin beds (2 beds) except the double bedrooms in Urbany Hostel BCN GO! and Urbany Hostel London.
Yes, all reservations include bed linen.
Towels are only included in the private bedroom reservations. We have towels available for rent (3€).
Yes, all the dorms include a private locker per guest. The locker work with a personal keycard (no need to bring your old padlock).
Yes we have a luggage room with lockers and video-surveillance 24h.
It’s not included in the reservation but we serve daily breakfast buffet (7€).
We only accept online reservation. Find the best rates in our official website!
No need to pay a deposit.
Book with our flexible rate and you do not need to pay in advance. Nevertheless, we still require a credit card as a guarantee. If you do not own a credit card, please get in touch with us and we will send you our bank details to pay by bank transfer. Please be aware bank transfers will be accepted only for non refundable rates.
If you need to modify or cancel a reservation, please send an email to our bookings department.
We do not accept cancelations by phone/whatsapp. If you need to cancel you reservation, please send an email to our reservations department.
Yes, to check in it is necessary to show an ID (only European citizens) or Passport.
We accept people from all ages (Except UH London, where only guests from 18 to 40 are allowed). Nevertheless, guests under 18 have to book a private room. If the person under 18 travels without his legal tutors, we’ll ask for an Authorization document signed by them.
We have an age restriction in UH London where only guests from 18 to 40 years old are allowed (if you are outside these ages please contact the hostel directly). No restrictions in Barcelona hostels.
Yes, we have laundry service. Wash: 4€. Dry: 3€.
Unfortunately, not. But there are several public parkings in the area.
No, our front desk is open 24/7. Check in starts at 3pm.