General FAQs

Are bathrooms inside the rooms?

Yes, all rooms are en-suite (bathroom inside)

 

Do you have Double Rooms?

Yes we have, but they are Twin rooms (separated beds)

 

Is bed linen included?

Yes, includes sheets, pillow case and Nordic blanket. We’ll ask a deposit of 10 € in cash for the bed linen and the room key (electronic card) which will be refunded at check-out.

 

What about towels?

Towels are for rent for 2 €.

 

Are there lockers inside the rooms?

Yes, all rooms have one locker per person, with electronic lock, you don’t need a padlock.

 

Do you have a luggage room?

Yes we have a luggage room with lockers and video-vigilance 24h.

 

Is breakfast included?

No, the price of breakfast is 3,5 €.

 

How can I make a booking?

You can book through our web site or in person at reception. We don’t make bookings by phone.

 

Do I have to pay a deposit?

Yes, for to confirm the booking you have to pay the first night in advance as deposit with a credit card.

 

How can I make a booking without a credit card?

You can send us an This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll answer you with the data you need for bank transference.

 

How can I change a booking?

Send us an This email address is being protected from spambots. You need JavaScript enabled to view it. with your booking details and the modification you need.

 

How can I cancel a booking? Which is the cancelation policy?

If you booked with our web site, you can cancel through the confirmation e-mail you received. If not, you can send us an This email address is being protected from spambots. You need JavaScript enabled to view it. with the booking details, minimum 48h before the check-in date at the hostel. We don’t accept cancelations by phone.

 

Is it necessary to identify myself?

Yes. For European Union citizens we accept I.D. or Passport. For citizens from the rest of the world, only Passport.

 

Are people under 18 allowed in the hostel?

If the person under 18 travels with an adult, they can stay in the hostel but only in a private room (never a shared dorm). If the person under 18 travels alone or with another person under 18, we’ll ask for an Authorization document signed by an adult relative or legal tutor, and they will be allowed to stay in the hostel but only in a private room (never a shared dorm).

 

Can adults stay?

Yes, there is no age limit.

 

Is there laundry service?

We have automatic washers and dryers (3 €). Also you can buy soap in reception.

 

Is there parking?

We have a partner that makes parking very good prices for our customers. You can also park on the street for free nights and weekends.

 

Is there time limit for check-in?

There is no limit, you can do check-in at any time (from 1:00 pm). We have 24 hour reception.

 

end faq