General FAQs

Are there bathrooms inside the rooms?

Yes, all rooms are en-suite

 

Do you have Double Rooms?

Yes, but they are Twin rooms (separated beds)

 

Is bed linen included?

Bed linen costs €2 torent.

 

What about towels?

Towels can be rented for €2.

 

Are there lockers inside the rooms?

Yes, all rooms have one locker per person, with an electronic lock, you don’t need a padlock.

 

Do you have a luggage room?

Yes we have a luggage room with lockers and video-surveillance 24h.

 

Is breakfast included?

No, the price of breakfast is 3,5 €.

 

How can I make a booking?

You can book through our web site or in person at reception. We don’t make bookings by phone.

 

Do I have to pay a deposit?

Yes, to confirm the booking you have to pay the first night in advance as a deposit by credit card.

 

How can I make a booking without a credit card?

You can send us an {6} This email address is being protected from spambots. You need JavaScript enabled to view it. {7} and we’ll reply with the data you need for bank transfer.

 

How can I change a booking?

Send us an {8} This email address is being protected from spambots. You need JavaScript enabled to view it. {9} with your booking details and the changes you need.

 

How can I cancel a booking? Which is the cancelation policy?

If you booked with our web site, you can cancel through the confirmation e-mail you received. If not, you can send us an This email address is being protected from spambots. You need JavaScript enabled to view it. with the booking details, a minimum of 48h before the check-in date at the hostel. We don’t accept cancelations by phone.

 

Do I need ID?

Yes. For European Union citizens we accept I.D. or Passport. For citizens from the rest of the world, we only accept Passports.

 

Are people under 18 allowed in the hostel?

If the person under 18 travels with an adult, they can stay in the hostel but only in a private room (never a shared dorm). If the person under 18 travels alone or with another person under 18, we’ll ask for an Authorization document signed by an adult relative or legal tutor, and they will be allowed to stay in the hostel but only in a private room (never a shared dorm).

 

Can adults stay?

Yes, there is no age limit.

 

Is there laundry service?

We have automatic washers and dryers (€3). You can also buy soap in reception.

 

Is there parking?

We have a partner that provides parking at very good prices for our customers. You can also park on the street for free at night and at weekends.

 

Is there time limit for check-in?

There is no limit, you can check-in at any time (from 1:00 pm). We have a 24 hour reception.

 

end faq